Key Facts about our Service

The document lists key facts relating to the service that we offer to our customers.

Who regulates you?

Protectivity Insurance is authorised and regulated by the Financial Conduct Authority (FCA – firm number is 309959). The FCA is the independent watchdog that regulates all financial services.

How can I check your status?

You can check that a firm is authorised by looking at the FCA register on the FCA website at https://www.fca.org.uk/ or by calling the FCA Consumer Helpline on 0845 601234.

Who is Protectivity Insurance?

Protectivity Insurance is an Insurance Intermediary wholly independent of any Insurance company. Our address for correspondence is Dovetail House, Wycombe Road, Stokenchurch, Bucks, HP14 3RQ. Tel: 01494 887909 Fax: 01494 882836 email: contact@protectivity.com.

What range of policies do you offer?

We offer Insurance policies from one insurer which we have developed and are unique to us.

What type of service do you provide?

You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products options that we will provide details on. You will then need to make your own choice about how to proceed.

Will you charge a fee for your services?

All the prices we quote for Insurance Policies are inclusive of local Tax and we do not charge fees. If you ask us to vary a policy after purchase or to cancel certain types of policy we reserve the right to charge a reasonable fee under certain circumstance. Our Terms and Conditions contain more details.

How do I make a complaint?

We are dedicated to providing you with a high-quality service and we want to ensure that we maintain this at all times. If you feel that we have not offered you a first class service and wish to complain you can do so by following our complaints procedure. For further details on how to make a complaint please visit the complaints page.

Are you covered by the Financial Service Compensation Scheme?

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we are unable to meet our obligations under this contract. A claim under this contract of non-compulsory insurance is covered for 90% of the claim without any upper limit.
Further information about the scheme is available from the Financial Services Compensation Scheme.