To help us guide you in the right direction, please choose the policy that you are enquiring about.

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling and emergency medical assistance company. Any claims against our Travel and Personal Accident policies should therefore be directed as detailed below:

For policies purchased on or after 30/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased between 01/01/15 and 29/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

Need assistance abroad?

If you are ill or injured abroad, please contact Global Response on +44 (0)800 2799737 or by emailing sportscoverdirect@global-response.co.uk. Whenever possible you should do this prior to getting treatment. If you need to make a claim, we’re here to make it as easy as possible for you. Please refer to the claims information within your policy wording booklet, then contact the relevant claims handler – see below. Individual customers and businesses/organisations that are covered by Protectivity specialist insurance are required to make claims in slightly different ways.

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling and emergency medical assistance company. Any claims against our Travel and Personal Accident policies should therefore be directed as detailed below:

For policies purchased on or after 30/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased between 01/01/15 and 29/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

Pet Business customers

If you operate a business covered by Protectivity’s Pet Business Insurance and think you need to make a claim, please call our claims handlers, Roger Rich & Co, in the first instance by calling 01608 641351.

Depending on the type of claim, they may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment.

Public Liability incident report form

Animal injury incident report form

Equipment claims form

Personal injury incident report form

Your claims form should then be sent to our specialist claims handlers at enquiries@rogerrich.co.uk. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

Business customers

If you represent a business/organisation covered by Protectivity specialist insurance and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

 

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

 

Protectivity

Belmont House
High Street
Lane End
Buckinghamshire
HP14 3ER

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you hold a Protectivity Therapist Insurance policy and think you need to make a claim, you will need to contact the underwriters as soon as reasonably practical.

This includes any claim made against you during the period of cover or any circumstances that may give rise to a claim.

To make a claim, please notify the underwriters in writing.

Claims Handlers:

Claims
Beazley Group
Plantation Place South
60 Great Tower Street
London
EC3R 5AD

Email: International.Healthcare@beazley.com

If you hold a Protectivity Wedding Insurance policy and think you need to make a claim, you will need to contact the underwriters to request a claim form. Please note this must be done no later than 31 days after the event.

You can contact the underwriters by post, telephone or email.

Claims Handlers

Protectivity Wedding Insurance
Direct Group Wedding Services
PO Box 1188
Doncaster
DN1 9PQ

Tel: 0344 412 4296
Email: specialistclaims@directgroup.co.uk

Liability claims

Please note, if your claim is regarding Liability, you will need to contact Langleys Solicitors LLP in the first instance. They too can be reached by post, telephone or email.

Langleys Solicitors LLP
Queens House
Miklegate
York
YO1 6WG

Tel: 01904 686 790
Email: ukg@langleysclaimsservices.com

In all instances and on all correspondence please inform the underwriters that you are insured with Protectivitiy’s Wedding Insurance policy, and provide the reference number 06734A along with your policy number which can be found on your schedule.

This will help the claims handlers deal with your claim as quickly as possible.

phone Who to call

 

Business Claims:

01494 887 909


Personal Claims:

Policies purchased on or before 31/12/14:
01992 708 708

Policies purchased on or after 01/01/15:
01608 641 351


International Claims:

+44 (0)208 608 4041