Make a claim

Need assistance abroad?

If you are ill or injured abroad, please contact Healix on either +44 (0)208 608 4167 or by emailing InternationalHealthcare@healix.com. Whenever possible you should do this prior to getting treatment. When agreed with the hospital / clinic, Healix will liaise with them directly to ensure that you receive optimal assistance.

Making a claim

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling company. Any claims against our Activity TopUp policies should therefore be directed as detailed below:

Please download and complete the appropriate claims form, then send it to our specialist claims handlers as soon as you are able to do so:

Medical expenses claim
Personal accident claim
Cancellation claim
Personal property claim

Claims Handlers:

CSA Ltd/Gallagher Bassett
48 Felaw Street
Ipswich
Suffolk
IP2 8PN

Starpeak.Claims@csal.co.uk

Please ensure that all receipts, necessary paperwork and supporting documentation are included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact CSA Ltd/Gallagher Bassett on +44 (0) 1702 427190 or email Starpeak.Claims@csal.co.uk

If you need to make a claim on your Beazley Event Insurance you can do so by contacting our claims handlers in one of the following ways:

For Event Liability Claims

By phone: 0121 411 0530
By email: claimsmanagement@questgates.co.uk
Out of hours: For out of hours assistance please call the switchboard 0121 411 0535
Or by post:

Beazley Event Insurance
Liability & Coporate Claims
Solutions QuestGates Limited
11A The Wharf
Bridge Street
Birmingham
B1 2JS

For Event Cancellations Claims

Phone: 020 7236 8888
By email: awhitaker@hyperionadjusters.com

Or by post:

Hyperion Adjusters Limited
76/77 Watling Street
London
United Kingdom
EC4M 9BJ

If you need to make a claim under your Caterers Insurance policy, please make contact with the claims handlers, Broadspire, at the earliest opportunity after the incident giving rise to the claim. You can reach them at:

Broadspire,
Silbury Boulevard,
Milton Keynes,
MK9 2AH.

Tel: 01908 302011
By email: convexclaims@broadspiretpa.co.uk

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Personal accident claim

Claims Handlers:

CSA Ltd/Gallagher Bassett
48 Felaw Street
Ipswich
Suffolk
IP2 8PN

Starpeak.Claims@csal.co.uk

Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact CSA Ltd/Gallagher Bassett on +44 (0)1702 427190 or email Starpeak.Claims@csal.co.uk.

If you need to make a claim under your Cleaners Insurance policy, please make contact with the claims handlers, Broadspire, at the earliest opportunity after the incident giving rise to the claim. You can reach them at:

Broadspire,
Silbury Boulevard,
Milton Keynes,
MK9 2AH.

Tel: 01908 302011
By email: convexclaims@broadspiretpa.co.uk

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation are included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you need to make a claim under your Crafters Insurance policy, please make contact with the claims handlers, Broadspire, at the earliest opportunity after the incident giving rise to the claim. You can reach them at:

Broadspire,
Silbury Boulevard,
Milton Keynes,
MK9 2AH.

Tel: 01908 302011
By email: convexclaims@broadspiretpa.co.uk

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you need to make a claim on your Hairdressers & Barbers Insurance, please make contact with our claims handlers at the earliest opportunity after the incident giving rise to the claim.

Check your policy documents for the Claims Handlers details.

For policies purchased on or after 6th October 2022, the claims handlers details are as follows:

Peach 

By phone: +44 (0)330 3141592
By email: claims@peachinsurance.co.uk
Or by post: Peach, Mallinson House, 38-42 St Peter’s Street, St Albans, Herts, AL1 3NP

For customers who have selected the additional Legal Expenses cover, (which will be shown on your policy Schedule), the Advice Helpline contact numbers for Legal Advice, Tax Advice, and Counselling Services will be shown on your policy Schedule and in the Legal Expenses Wording booklet supplied to you with all your policy documents when you took out the cover.

For any claims under the additional Legal Expenses section, (if selected at time of purchase- as shown on your policy Schedule), the contact details are as follows:

Financial and Legal Insurance Company Limited
No.5400 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GQ

nonmotorclaims@financialandlegal.co.uk

Telephone: +44 (0)161 4921639

Once you have made contact with our claims handlers, they will keep you up to date with the processing of your claim.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you believe you need to make a claim on your One-Off Event Insurance, Multi-Event Insurance or Stallholder Insurance policy, you must notify the claims handler as soon as practically possible after the incident, and no later than 30 days after the incident occurred.

The details of who you need to contact depend on the type of claim you need to make.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation are included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

For Policies purchased on or after 11th January 2024

The claims handlers’ details are as follows

Cancellation, Property, or Money claims
Hyperion Adjusters Limited
Alex Whitaker
Telephone: 0207 236 1099
Mobile: 07741 248196
Or by email: awhitaker@hyperionadjusters.com

For Liability Claims

QuestGates Limited
Telephone: 0121 411 0533
0121 411 0535 (out of hours)
Or by email: claimsmanagement@questgates.co.uk

If you need to make a claim on your Nail Technician and Make-Up Artist Insurance policy, please make contact with our claims handlers at the earliest opportunity after the incident giving rise to the claim.

The Claims Handlers details are as follows:

Peach

By phone: +44 (0)330 3141592
By email: claims@peachinsurance.co.uk
Or by post: Peach, Mallinson House, 38-42 St Peter’s Street, St Albans, Herts, AL1 3NP

For customers who have selected the additional Legal Expenses cover, (which will be shown on your policy Schedule), the Advice Helpline contact numbers for Legal Advice, Tax Advice, and Counselling Services will be shown on your policy Schedule and in the Legal Expenses Wording booklet supplied to you with all your policy documents when you took out the cover.

For any claims under the additional Legal Expenses section, (if selected at time of purchase- as shown on your policy Schedule), the contact details are as follows:

Financial and Legal Insurance Company Limited
No.5400 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GQ

nonmotorclaims@financialandlegal.co.uk

Telephone: +44 (0)161 4921639

If you believe you need to make a claim on your One-Off Event Insurance, Multi-Event Insurance or Stallholder Insurance policy, you must notify the claims handler as soon as practically possible after the incident, and no later than 30 days after the incident occurred.

The details of who you need to contact depend on the type of claim you need to make.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

For Policies purchased on or after 11th January 2024

The claims handlers’ details are as follows

Cancellation, Property, or Money claims
Hyperion Adjusters Limited
Alex Whitaker
Telephone: 0207 236 1099
Mobile: 07741 248196
Or by email: awhitaker@hyperionadjusters.com

For Liability Claims

QuestGates Limited
Telephone: 0121 411 0533
0121 411 0535 (out of hours)
Or by email: claimsmanagement@questgates.co.uk

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation are included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you operate a business covered by Protectivity’s Pet Business Insurance and think you need to make a claim, under any section of the policy except for the additional legal expenses cover (if selected at time of purchase), please call our claims handlers, Roger Rich & Co (Part of the Claims Consortium Group), in the first instance by calling 01608 641351.

Depending on the type of claim, they may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment.

Public Liability incident report form
Animal injury incident report form
Equipment claims form
Personal injury incident report form

Your claims form should then be sent to our specialist claims handlers at axa.pet@claimsconsortiumgroup.co.uk. Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

Claims Handlers:

Roger Rich & Co (Part of the Claims Consortium Group)
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

axa.pet@claimsconsortiumgroup.co.uk

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co (Part of the Claims Consortium Group) on +44 (0) 1608 641351 or email axa.pet@claimsconsortiumgroup.co.uk.

For customers who have selected the additional Legal Expenses cover, (which will be shown on your policy Schedule), the Advice Helpline contact numbers for Legal Advice, Tax Advice, and Counselling Services will be shown on your policy Schedule, and in the Legal Expenses Wording booklet supplied to you with all your policy documents when you took out the cover.

For any claims under the additional Legal Expenses section, (if selected at time of purchase- as shown on your policy Schedule), the contact details are as follows:

Financial and Legal Insurance Company Limited
No.5400 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GQ

nonmotorclaims@financialandlegal.co.uk

Telephone: +44 (0)161 4921639

If you are renting out a property covered by Protectivity’s Rent Guarantee Insurance, and you think you need to make a claim, please call the claims handlers, Financial and Legal, in the first instance on 0161 492 1639. Depending on the nature of the claim, you will be asked to complete the appropriate claim form.

The claim form should then be sent to the specialist claims handlers at nonmotorclaims@financialandlegal.co.uk
Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

Claims Handlers

Financial and Legal Insurance Company Limited
No.5400 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GQ

Email: nonmotorclaims@financialandlegal.co.uk
Or by phone: +44 (0)1614 921639

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887909.

If you represent a business covered by Protectivity Insurance and need to report an incident, or think that you need to make a claim, please give us a call on 01494 887909 in the first instance.

Please have your policy number ready, and brief details of the claim.

For claims relating to Public Liability, Products Liability, or Employers’ Liability please have your policy number to hand, and contact:

DWF Claims Management & Adjusting
Redcliff Quay
120 Redcliff Street
Bristol
BS1 6HU

Claims telephone: 0344 892 3937
Email: irwell@dwfclaims.com

For claims relating to Commercial Legal Protection (where this cover has been selected and is shown on your Schedule), please have your policy number to hand, and contact:

Irwell Insurance Company Limited
2 Cheetham Hill Road
Manchester
M4 4FB

Telephone: 0344 892 0117
Email: claims@irwell.co.uk

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Personal accident claim

Claims Handlers:

CSA Ltd/Gallagher Bassett
48 Felaw Street
Ipswich
Suffolk
IP2 8PN

Starpeak.Claims@csal.co.uk

Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact CSA Ltd/Gallagher Bassett on +44 (0)1702 427190 or email Starpeak.Claims@csal.co.uk.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation are included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Team personal accident claim

Claims Handlers:

Roger Rich & Co (Part of the Claims Consortium Group)
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX7 5SR

axa.sport@claimsconsortiumgroup.co.uk

Please ensure that all necessary paperwork and supporting documentation are included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Claims Consortium Group) on +44 (0) 1494 412401 or email claims@rogerrich.co.uk.

Need assistance abroad?

If you are ill or injured abroad, please contact Healix on either +44 (0)208 608 4167 or by emailing InternationalHealthcare@healix.com. Whenever possible you should do this prior to getting treatment. When agreed with the hospital / clinic, Healix will liaise with them directly to ensure that you receive optimal assistance.

Making a claim

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling company. Any claims against our Activity TopUp policies should therefore be directed as detailed below:

Please download and complete the appropriate claims form, then send it to our specialist claims handlers as soon as you are able to do so:

Medical expenses claim
Personal accident claim
Cancellation claim
Personal property claim

Claims Handlers:

CSA Ltd/Gallagher Bassett
48 Felaw Street
Ipswich
Suffolk
IP2 8PN

Starpeak.Claims@csal.co.uk

Please ensure that all receipts, necessary paperwork and supporting documentation are included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact CSA Ltd/Gallagher Bassett on +44 (0) 1702 427190 or email Starpeak.Claims@csal.co.uk

If you believe you need to make a claim on your One-Off Event Insurance, Multi-Event Insurance or Stallholder Insurance policy, you must notify the claims handler as soon as practically possible after the incident, and no later than 30 days after the incident occurred.

The details of who you need to contact depend on the type of claim you need to make.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

For Policies purchased on or after 11th January 2024

The claims handlers’ details are as follows

Cancellation, Property, or Money claims
Hyperion Adjusters Limited
Alex Whitaker
Telephone: 0207 236 1099
Mobile: 07741 248196
Or by email: awhitaker@hyperionadjusters.com

For Liability Claims

QuestGates Limited
Telephone: 0121 411 0533
0121 411 0535 (out of hours)
Or by email: claimsmanagement@questgates.co.uk

For Policies bought from January 2023, when underwritten by Peach Pi:

If you need to make a claim on your Therapy Insurance, please make contact with the claims handlers at Peach. Their contact details are as follows:

By phone: +44 (0) 330 3141 592
By email: claims@peachinsurance.co.uk
Or by post: Mallinson House, 38-42 St Peter’s Street, St Albans, Herts, AL1 3NP

For customers who have selected the additional Legal Expenses cover, (which will be shown on your policy Schedule), the Advice Helpline contact numbers for Legal Advice, Tax Advice, and Counselling Services will be shown on your policy Schedule and in the Legal Expenses Wording booklet supplied to you with all your policy documents when you took out the cover.

For any claims under the additional Legal Expenses section, (if selected at time of purchase- as shown on your policy Schedule), the contact details are as follows:

Financial and Legal Insurance Company Limited
No.5400 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GQ

nonmotorclaims@financialandlegal.co.uk

Telephone: +44 (0)161 4921639

If you need to make a claim under your Tradesman Insurance policy, please make contact with the claims handlers, Broadspire, at the earliest opportunity after the incident giving rise to the claim. You can reach them at:

Broadspire,
Silbury Boulevard,
Milton Keynes,
MK9 2AH.

Tel: 01908 302011
By email: convexclaims@broadspiretpa.co.uk