We make it easy to make a claim

It can be a stressful time if you need to make a claim on your insurance policy. Whether it’s because of an injury to yourself or damage caused by your business we’re here to help.

Just choose your policy below to find out how you can make a claim. Our specialist claims handlers will aim to deal with your problem in the most efficient way possible.

Making a claim

To ensure that your claim is dealt with as efficiently as possible, please choose the policy you currently have purchased.

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling and emergency medical assistance company. Any claims against our Travel and Personal Accident policies should therefore be directed as detailed below:

For policies purchased on or after 30/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk

For policies purchased between 01/01/15 and 29/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

For policies purchased on or after 30/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased between 01/01/15 and 29/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

If you operate a business covered by Protectivity’s Pet Business Insurance and think you need to make a claim, please call our claims handlers, Roger Rich & Co, in the first instance by calling 01608 641351.

Depending on the type of claim, they may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment.

Public Liability incident report form
Animal injury incident report form
Equipment claims form
Personal injury incident report form

Your claims form should then be sent to our specialist claims handlers at enquiries@rogerrich.co.uk. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

Our claims testimonials

Further information on our policies

If you have any other questions regarding our insurance policies, then feel free to get in touch with our friendly team on 01494 887909. Our phone lines are open 9am to 5:30pm, Monday to Friday. 

More information on what we can cover on this policy can be found on our FAQ’S page.