Claims

Need to make a claim / need assistance abroad?

If you are ill or injured abroad, please contact Intana Assist on +44 1992 44337. Whenever possible you should do this prior to getting treatment. If you need to make a claim, we’re here to make it as easy as possible for you. Please refer to the claims information within your policy wording booklet, then contact the relevant claims handler – see below. Individual customers and businesses/organisations that are covered by Protectivity specialist insurance are required to make claims in slightly different ways…


Personal customers

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling and emergency medical assistance company. Any claims against our Travel and Personal Accident policies should therefore be directed as detailed below:

For policies purchased on or after 30/09/2016.

Sports Travel Insurance/ Activity TopUp Insurance

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Sports Personal Accident Insurance, Childrens Sports Accident or Team Accident

Roger Rich + Co.

2a Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX7 5SR

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich + Co. on +44 (0) 1608 641351 or email enquiriesb@rogerrich.co.uk.

Claims forms can be accessed at www.rogerrich.co.uk

 

 

For policies purchased between 01/01/15 and 29/09/2016.

Sports Travel Insurance/ Activity TopUp Insurance

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

 

Sports Personal Accident Insurance, Childrens Sports Accident or Team Accident

Roger Rich + Co.

2a Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX7 5SR

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich + Co. on +44 (0) 1608 641351 or email enquiriesb@rogerrich.co.uk.

Claims forms can be accessed at www.rogerrich.co.uk

For policies purchased on or before 31/12/14.

Sports Travel Insurance/ Activity TopUp Insurance

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Sports Personal Accident Insurance, Childrens Sports Accident or Team Accident

Intana

Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

Claims forms can be accessed at www.intana-assist.com/claims.aspx


Business customers

If you represent a business/organisation covered by Protectivity specialist insurance and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

 

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

 

Protectivity

Belmont House
High Street
Lane End
Buckinghamshire
HP14 3ER

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

phone Who to call

Personal Claims:

Policies purchased on or after 01/01/15:
01608 641 351

Policies purchased on or before 31/12/14:
01992 708 708


Business Claims:

01494 887 909


International Claims:

+ 44 (0)208 608 4041