How to make a claim?

To find out how to make a claim just select the type of policy that you have with us in the appropriate section below. Our specialist claims handlers will aim to deal with your problem in the most efficient way possible.

Our latest claims

Pet Business Insurance: £377

A dog in the care of an insured suffered bruising and ligament damage when being walked.

Pet Business Insurance: £727

A dog suffered a leg injury whilst being walked by an insured, which required veterinary treatment.

Sports Business Insurance: £1,594

A dog in the care of an insured suffered bruising and ligament damage when being walked.

Select your policy type

To ensure that your claim is dealt with as efficiently as possible, please choose the policy you currently have purchased.

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling and emergency medical assistance company. Any claims against our Travel and Personal Accident policies should therefore be directed as detailed below:

For policies purchased on or after 30/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk

For policies purchased between 01/01/15 and 29/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

For policies purchased on or after 30/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased between 01/01/15 and 29/09/16

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim
Medical expenses claim
Personal accident claim
Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

If you operate a business covered by Protectivity’s Pet Business Insurance and think you need to make a claim, please call our claims handlers, Roger Rich & Co, in the first instance by calling 01608 641351.

Depending on the type of claim, they may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment.

Public Liability incident report form
Animal injury incident report form
Equipment claims form
Personal injury incident report form

Your claims form should then be sent to our specialist claims handlers at enquiries@rogerrich.co.uk. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

If you need to make a claim on your Hairdressers & Barbers Insurance, please make contact with our claims handlers, Woodgate and Clark Limited at the earliest opportunity after the incident giving rise to the claim. You can reach them

By phone: 01732 520273
By email: hairbarber@woodgate-clark.co.uk
Or by post: Woodgate and Clark Limited, The Red House, King Street, West Malling, Kent, ME19 6QT

Once you have made contact with our claims handlers, they will keep you up to date with the processing of your

If you believe you need to make a claim on your One-Off Event Insurance, Multi-Event Insurance or Stallholder Insurance policy, you must notify the claims handler as soon as practically possible after the incident, and no later than 31 days after.

The details of who you need to contact depend on the type of claim you need to make.

For Public Liability and Employers' Liability claims
Please contact Langleys Solicitors at:

Langleys Solicitors
Queens House
Micklegate
York
YO1 6WG

Or by email: ukg@langleysclaimsservices.comOr by phone: 01904 686 790

For Equipment or Cancellation, Abandonment or Postponement Claims
Please contact Direct Group at:

Direct Group
PO Box 1192
Doncaster
DN1 9PU

Or by email: specialistclaims@directgroup.co.uk

Or by phone: 0344 893 1022

If you represent a business or organisation covered by Protectivity and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

Personal Accident claim form

If you need to make a claim under the Personal Accident section of your policy, please complete the form below and send it back to us. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Personal Accident form

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

If you need to make a claim on your Wedding Insurance, you can obtain a claims form by the following methods:

By phone: 0344 412 4296
By email: specialistclaims@directgroup.co.uk
Or by post: Protectivity Wedding Insurance, Direct Group Wedding Services, PO Box 1188, Doncaster DN1 9PQ

Please ensure that you obtain a claims form no later than 31 days after the event.

Liability Claims

If your claim relates to Public or Personal Liability, please contact Langley Solicitors LLP via:

Phone: 01904 686 790
By email: ukg@langleysclaimsservices.com

Or by post: Langleys Solicitors LLP, Queens House, Miklegate, York, YO1 6WG.

On all correspondence please inform the claims handlers that you are insured by Protectivity Wedding Insurance and provide the reference number 06734A along with the unique policy number from your schedule. This will help the claims handlers to validate your policy details and deal with your claim as quickly as possible.

Our claims testimonials

Further information on our policies

If you have any other questions regarding our insurance policies, then feel free to get in touch with our friendly team on 01494 887909. Our phone lines are open 9am to 5:30pm, Monday to Friday. 

More information on what we can cover on this policy can be found on our FAQs page.