Need to make a claim / need assistance abroad?

If you are ill or injured abroad, please contact Global Response on +44 (0)800 2799737 or by emailing sportscoverdirect@global-response.co.uk. Whenever possible you should do this prior to getting treatment. If you need to make a claim, we’re here to make it as easy as possible for you. Please refer to the claims information within your policy wording booklet, then contact the relevant claims handler – see below. Individual customers and businesses/organisations that are covered by Protectivity specialist insurance are required to make claims in slightly different ways.

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling and emergency medical assistance company. Any claims against our Travel and Personal Accident policies should therefore be directed as detailed below:

For policies purchased on or after 30/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased between 01/01/15 and 29/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

To ensure that any claims by personal customers are dealt with smoothly and efficiently, we partner with a trusted claims handling and emergency medical assistance company. Any claims against our Travel and Personal Accident policies should therefore be directed as detailed below:

For policies purchased on or after 30/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased between 01/01/15 and 29/09/16.

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

For policies purchased on or before 31/12/14

Please download and complete the appropriate claims form, then send it to our specialist claims handlers:

Cancellation claim

Medical expenses claim

Personal accident claim

Personal property claim

Claims Handlers:

Intana Claims
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RG16 1DN

claims.web@intana-assist.com

www.intana-assist.com/claims

Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Intana Claims on 01992 708708 or email claims.web@intana-assist.com.

Pet Business customers

If you operate a business covered by Protectivity’s Pet Business Insurance and think you need to make a claim, please call our claims handlers, Roger Rich & Co, in the first instance by calling 01608 641351.

Depending on the type of claim, they may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment.

Public Liability incident report form

Animal injury incident report form

Equipment claims form

Personal injury incident report form

Your claims form should then be sent to our specialist claims handlers at enquiries@rogerrich.co.uk. Please ensure that all necessary paperwork and supporting documentation is included with your claims form.

Claims Handlers:

Roger Rich & Co
2A Marston House
Cromwell Park
Chipping Norton
Oxfordshire
OX75SR

enquiries@rogerrich.co.uk

www.rogerrich.co.uk

If you have any questions about making a claim or if you would prefer to arrange for a claim form to be sent to you by post, please contact Roger Rich & Co on +44 (0) 1608 641351 or email enquiries@rogerrich.co.uk.

Business customers

If you represent a business/organisation covered by Protectivity specialist insurance and think you need to make a claim, please give us a call on 01494 887 909 in the first instance to inform us about the incident that has occurred.

Depending on the type of claim, we may ask you to complete one of the following incident report forms or an equipment claims form for lost, stolen or damaged equipment:

Incident report form

If we have requested one of these, please download and complete the relevant form and then send it directly to us:

Incident report form

 

Equipment claim form

If we ask you to submit this form, please download and complete it, and then send it directly to us at the address below. Please ensure that all necessary paperwork and supporting documentation is included with your claims form. If you have any questions, please contact us on 01494 887 909.

Equipment claim form

 

Protectivity

Belmont House
High Street
Lane End
Buckinghamshire
HP14 3ER

If you have any questions about making a claim, or if you would prefer to arrange for a claim form to be sent to you by post, please contact Protectivity on 01494 887 909.

 

phone Who to call

Personal Claims:

Policies purchased on or before 31/12/14:
01992 708 708

Policies purchased on or after 01/01/15:
01608 641 351


Business Claims:

01494 887 909


International Claims:

+44 (0)208 608 4041