Rent Guarantee Insurance

Policies are specific to the insured property. If you wish to transfer the policy to a different property, you will need to contact us to discuss possible amendments or adjustments to your coverage.

No, the policy will not cover rent arrears accrued before the policy start date. Claims are only eligible for unpaid rent that occurs after the policy becomes active.

Yes, the tenant must have a valid tenancy agreement in place. Typically, this means the tenancy agreement must meet standard legal requirements, but there is no specific minimum length unless stated in the policy documentation.

If your tenant abandons the property without notice and leaves unpaid rent, the policy can cover your lost income for up to 24 months and support legal proceedings to regain possession of the property if needed.

Yes, rent increases during the policy period are covered, provided they are agreed upon in writing and reflected in the tenancy agreement.

Yes, you can take out a policy mid-tenancy. However, any prior claims or issues that occurred before the policy start date, including unpaid rent or served eviction notices, will not be covered.

If your tenant only pays part of the rent, the policy can cover the unpaid portion, provided it exceeds the greater of £500- or one-month’s rent. You may also be eligible to pursue legal action for the outstanding amount under the Rent Recovery section of your policy.

Yes, our Rent Guarantee Insurance covers properties being rented out as shared houses, student lets, or Houses in Multiple Occupation (HMOs). However, all tenants must have a valid tenancy agreement in place.

To make a claim, you will typically need:

• A copy of the signed tenancy agreement.
• Evidence of unpaid rent (e.g., bank statements or payment records).
• A valid eviction notice if applicable.
• An inventory report if the claim involves property damage.
• Any other relevant documentation requested by our claims team.

Yes, you should inform us of any significant changes in your tenant’s circumstances, such as job loss or changes to the tenancy agreement, as these could affect your policy coverage.

Yes, there may be a waiting period specified in the policy. This is typically required to ensure claims are made after the policy start date and not for prior incidents. Please refer to your specific policy documentation for details.

Yes, you can make multiple claims on the same policy, provided the claims meet the terms and conditions. For example, unpaid rent must exceed the minimum thresholds, and legal expenses must relate to tenant issues covered under the policy.

If your tenant loses their job and is unable to pay rent, your Rent Guarantee Insurance can cover unpaid rent for up to 24 months, provided the rent in dispute exceeds the greater of £500- or one-month’s rent. Additionally, you’ll have access to legal support to address any issues that arise.

Tenancy Check Requirements

Any claim where prior to the commencement of any tenancy agreement relating to an Insured Property an Insured Person has failed to comply with all the requirements of the Tenancy Check Requirements.

First 90 days

The 90-day buffer period will only apply if the landlord does not have access to credit checks done before the tenant moved in, or they didn’t do fresh checks before renewal. This means that the 90-day deferment period will only apply to landlords who haven’t got any reference checks. The 90-day deferment period does not apply to renewal with continuous cover, if tenant has been in the property for 3 years.

Prior Claims

Any claim or incident which may lead to a claim and which the Insured Person knew about or ought reasonably to have known about before the start of this Policy.

Prior Costs and Expenses

Any costs incurred before a claim is made and any Costs and Expenses, which We do not authorise.

Dishonesty, Deliberate Acts, Violence, Criminal Acts and Fraud

Any claim

1. a) Involving actual or alleged dishonesty, violence or any deliberate or criminal act or omission by the Insured Person.
2. b) Or statement, which is overstated, false or fraudulent.

We will have the right to refuse to pay a claim or to void this insurance from the date of the act.

Bankruptcy, Liquidation or Receivership

Any claim where the Insured Person is bankrupt, in liquidation, has arranged with their creditors, has entered into a Deed of Arrangement or where part or all of the Insured Person’s affairs or property is in the care or control of a receiver or an administrator.

For a full list of exclusions, please – please refer to our policy wording document when getting a quote.

No, we can only cover the legal costs associated with evicting the tenant. Once you have received vacant possession of the property, cover will cease.

We can cover you for tenants who derive their income from Universal Credit and/or Disability Living Allowance only, as long as their total annual income is over 30 times the monthly rent. If they cannot then you will need to get them to provide a Guarantor whose annual gross income is over 50 times the monthly rent.

Yes, Houses in Multiple Occupation (HMO’s) are covered as part of out landlord rent protection insurance policy.

No, rent guarantee insurance is not the same as Landlord’s insurance, although they are both types of insurance products designed for property owners who rent out their properties.

Landlord insurance is a broader policy that typically covers: Buildings insurance (damage to the property structure), Contents insurance (for furnishings you provide), Property owners liability (in case someone is injured on your property) and Loss of rent due to property damage.

Please refer to our policy wording document (available when you get a quote) to ensure that you’re getting the correct cover for your needs.

Yes, the insurer will pay the costs and expenses in relation to the pursuit of legal proceedings in respect of obtaining vacant possession of your property at the expiry of a valid notice to quit being served.

We will pay for your legal costs, providing the reason for taking legal action against your tenant falls within the terms and scope of cover in our policy.

Your tenant would then be required to obtain a Guarantor(s). This could be a family member, friend or organisation. The Guarantor would then be subject to the same credit reference checks, and must have an annual income that is equal to or greater than fifty times the monthly rent.

Rent Guarantee Insurance works as a type of landlord insurance which could cover your rental income should a tenant fail to pay their rent. Our policy also provides Legal Expenses cover, which will cover the costs associated with pursuing legal action against your tenants, or defending you if they decide to take legal action against you.

For this insurance to be valid, your tenant(s) must have passed the relevant referencing process in advance of the tenancy commencing. This includes an affordability test, proof of earnings, proof of ID and credit referencing showing no CCJ’s in the past 3 years along with no previous bankruptcies and a good /satisfactory/ pass credit score demonstrating their ability to meet their rent commitments. Further information can be found in the Policy Wording – which is available when you get a quote.

Tenancy Check Requirements:

Where the Tenant(s) have been resident in the Insured property for less than three years, for there to be a valid claim under the Policy, it is a requirement that, prior to the commencement of any tenancy agreement relating to an Insured Property, You must obtain (and provide evidence to Us at the point of claim) for each Tenant and Guarantor (if applicable) the following:

a) A satisfactory credit reference check against the Tenant and Guarantor (if applicable) from a licensed credit referencing agency or from a licensed credit firm. The credit reference check must have been carried out within forty-five days prior to commencement of the Tenancy Agreement. The satisfactory credit reference check must be clear of unpaid court judgements and/or decrees in the last three years, show no previous bankruptcies and provide confirmation that the Tenant meets the applicable criteria of the credit referencing agency as a suitable Tenant.

b) Where the Tenant or Guarantor is employed, confirmation from their employer confirming their gross annual salary and that they have been employed with the company for over 6 months.

c) Where the Tenant or Guarantor is self-employed or they derive their income from an Other Income Source, the last 2 years tax returns confirming profit, three months personal bank statements showing earnings and a letter from their accountant confirming their current business income.

d) In all circumstances, the Tenant’s gross annual salary or Other Income Source must be equal to or higher than 30 times the monthly rent. A Guarantor would be required if this requirement is not met. Where a Guarantor is required, the Guarantor’s annual salary or Other Income Source must be equal to or higher than 50 times the monthly rent.

We will pay for your legal costs, providing the reason for taking legal action against your tenant falls within the terms and scope of cover in our policy.

Our Rent Guarantee Insurance policy is underwritten by Financial & Legal Insurance.

No, our Rent Guarantee Insurance is only available to residential landlords.

Yes, the insurance is based on the property. As long as the new tenant has passed our referencing criteria and there is a tenancy agreement in place, then the insurance will be valid.

No – unfortunately if the tenancy contract is covering rent of above £2,500 per month, we would not be able to offer you a policy.

We can accept income from any of the following sources: investments, pensions, private trust fund, or where the tenant is employed, additional income received from Universal Credit or Disability Living Allowance. We are not able to accept Child Benefit or Child Maintenance as forms of income.

If your tenant has lived in your property for 3 or more years, and has paid their rent without any issues, you do not need to carry out the listed credit checks. However, in the event of a claim, you would need to be able to provide evidence that the tenant has consistently paid their rent for at least 3 years. If you have not carried out the relevant credit checks, and the tenant failed to pay rent within the first 90 days of the policy, the claim would be declined.