Our Mission Statement

To make buying specialist insurance easy – the fairest choice for small business owners – offering industry insight and expertise and a niche range of tailored insurance products.

All Feefo feedback is gathered anonymously from genuine customers. Feedback for Protectivity has been compiled from 1836 customer reviews

Protectivity uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

Feefologo
Date
Product
Service Rating
Customer Comment
Our Reply

17-Jan-2019

Event Insurance

Event Insurance

The website was very easy to use and when I had a question I received a very easy reply. A great service.

16-Jan-2019

Personal Trainer Insurance

Comprehensive, easy to understand and purchase insurance

Simple and easy to use website.
Full and easy to understand documentation.
Purchase process very quick

Thanks for your positive feedback, we are pleased the buying process was very quick.

16-Jan-2019

Therapist Insurance

Excelent service; all that I needed to complete my transaction were immedia

Excellent information technology set up online, even though there was no person-to-person human contact. This was the weekend. I searched the site with the idea of what I wanted in my cognition. I simply processed through the IT and arrived at an ending satisfactory to me. The follow-up was excellent; that is, I immediately received my insurance certificate; paid up for one year at a price I could afford and satisfied with. Thank you Excellent service. I am happy. I did not have to wait for opening hours. I did not have to telephone to speak to anyone and I did not have to travel to a business centre at a time when they are opened. All the information I needed I received

Thank you for your positive feedback, we are pleased you found our service excellent.

15-Jan-2019

Personal Trainer Insurance

Personal Trainer Insurance

The site was really clear and easy to use.
And a great price.
Will be using again

Thank you for your positive feedback, we are glad to hear the site was clear and easy to use.

15-Jan-2019

Pet business insurance

The whole process was very simple and cheaper than I expected.

Swift efficient and helpful

Thank you for your positive feedback.

14-Jan-2019

Pet business insurance

Pet business insurance

This was a quick and easy service setting up my insurance, email replies also very quick

Thank you for your positive feedback, we are pleased you found our services quick and easy.

14-Jan-2019

Personal Trainer Insurance

Personal Trainer Insurance

Yes very happy with the service

Thank you for your positive feedback.

13-Jan-2019

Personal Trainer Insurance

Personal Trainer Insurance

Very easy to use and simple .didn't take long to complete at all.

Thanks for your positive feedback, we pleased to hear the website was very easy and simple to use.

13-Jan-2019

Pet business insurance

Easy to use and navigate

I found the whole process very quick and easy. This is the second year I am using protectivity Insurance

Thank you for your positive feedback, we are pleased that you found the whole process quick and easy.

13-Jan-2019

Personal Trainer Insurance

EASY PEASY

It is so easy to do .I choose to speak to a real person & have my documents sent to me which wasn't a problem at all . Thank you very much .

Thanks for your positive feedback.

13-Jan-2019

Wedding Insurance

Wedding Insurance

Answered specific questions about clauses in my wedding contract so I could easily see what I was covered for.

Thank you for your feedback, we are pleased all your questions were answered.

12-Jan-2019

Pet business insurance

Pet business insurance

Very good customer service, even if my policy has increased by nearly £30 this year. Never had to put in a claim, so I couldn't comment on that part. so far, so good.

12-Jan-2019

Personal Trainer Insurance

Personal Trainer Insurance

All good so far, website easy to access and use. Competitive prices !

Thanks for your positive feedback, we glad you found our website easy to access and use.

11-Jan-2019

Club Insurance

Good.

Website started off easy to use but there was then a hiccough on the payment side but this put right over the telephone. Yes I would use it again but hope payment side gets fixed please?

Thank you for your feedback, we are sorry for the inconvenience regarding the payment process on our website, we will pass your comments onto the relevant department.

10-Jan-2019

Pet business insurance

Pet business insurance

Easy and simple to purchase.

Thank you for your positive feedback.

09-Jan-2019

Therapist Insurance

Therapist Insurance

Easy to use website. Clear to understand. Totally recommend

Thank you for your positive feedback, we are glad you found the website clear and easy to use.

09-Jan-2019

Pet business insurance

Easy and a comprehensive cover

Very easy and the customer service person was very efficient

Thank you for your positive feedback, we are pleased to hear that the customer service person was very efficient.

09-Jan-2019

Personal Trainer Insurance

Definitely made the right choice going with protectivity

I have rated customer service 5 stars as it's quick and easy to join up and that's what people want and I was really happy with the service and will pass it on to others.

thank you for the positive feedback, we are pleased to see that you rated our customer service five stars.

08-Jan-2019

Sports Travel Insurance

Sports Travel Insurance

excellent service from a competent lady who fully understood what we were after all sorted quickly and easily

Thank you for your positive feedback