Our Mission Statement

To make buying specialist insurance easy – the fairest choice for small business owners – offering industry insight and expertise and a niche range of tailored insurance products.

All Feefo feedback is gathered anonymously from genuine customers. Feedback for Protectivity has been compiled from 2152 customer reviews

Protectivity uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

Feefologo
Date
Product
Service Rating
Customer Comment
Our Reply

17-Sep-2019

Pet business insurance

Pet business insurance

Easy to use website and when i rang to enquire about insurance my queries were answered

17-Sep-2019

Stallholder Insurance

Stallholder Insurance

Very easy to use but I couldn't open my insurance certificate.
I had to call to ask for help. I explained the above and that I couldn't open the certificate from the link provided or from the Customer area. I was emailed the certificate which resolved the problem. However, I still can't open it from the Customer area. The chap who helped me was aware but indifferent to the problem. I should be able to access my docs from as stipulated on your website.

It's an absolute shame as otherwise it was the easiest and most straightforward insurance purchase ever.

Thank you for your feedback Andreas. Sorry to hear you were having issues with accessing your customer area. I will contact you directly to ensure this is resolved as soon as possible and you can gain access to your customer area in future. Customer service is very important to us, so I will also feedback your comments regarding our staff to the department manager to review and use towards staff training sessions.

17-Sep-2019

Pet business insurance

Easy to use.

The site is very easy to navigate and everything is set out so you can easily see what is included in your policy.

17-Sep-2019

One Off Event Insurance

Did what it said on the tin

Seemed very easy to sort and go through the stages, price was ok. But of course the truth always comes to if you have to make a claim are they so good then, hope we don't have to..
But good to have dealt with to date.

Many thanks for the 5* Feedback.

16-Sep-2019

Pet business insurance

Quick and easy experience

I would highly recommend this company

Many thanks for the 5* Feedback.

16-Sep-2019

Pet business insurance

Clear and concise

Website was extremely easy and very informative.

Many thanks for the 5* Feedback.

16-Sep-2019

Therapist Insurance

Therapist Insurance

I have and would recommend you

Many thanks for the 5* Feedback.

15-Sep-2019

Sports Accident Insurance

Cheap, good coverJust what I needed

Excellent easy to use

Many thanks for the 5* Feedback.

15-Sep-2019

Therapist Insurance

Quick and easy to access.

Easy site to use good value for money.

Many thanks for the 5* Feedback.

15-Sep-2019

Personal Trainer Insurance

Great customer service

Quick and easy to renew my policy

Many thanks for the 5* Feedback.

13-Sep-2019

Therapist Insurance

Therapist Insurance

Easy to deal with, everything I needed to know was on the website and could follow what was required.

Many thanks for the 5* Feedback.

12-Sep-2019

Pet business insurance

Very good

Protectivity were very good when processing and handling my claim. At a very upsetting time the claim was handled quickly.

Thank you very much for the 5* review. We're glad that your claim was handled quickly.

12-Sep-2019

Pet business insurance

Simplr, straightforward and quick

Very supportive and efficient at a very stressful time

Many thanks for the 5* Feedback.

12-Sep-2019

Sports Business Insurance

Great service

Website I easy to use and easy to access all documents.

Many thanks for the 5* Feedback.