Our Mission Statement

To make buying specialist insurance easy – the fairest choice for small business owners – offering industry insight and expertise and a niche range of tailored insurance products.

All Feefo feedback is gathered anonymously from genuine customers. Feedback for Protectivity has been compiled from 2031 customer reviews

Protectivity uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

Feefologo
Date
Product
Service Rating
Customer Comment
Our Reply

15-Jul-2019

One Off Event Insurance

One Off Event Insurance

When I reached the final page and realised one of the details were incorrect, I had to start again from the beginning instead of being able to alter that particular detail.

Thank you for your feedback, sorry that you had to start the process again, and we have passed your comments onto our IT department to look into and review the website. We like to ensure our customers have a smooth purchasing process so the feedback you have provided is helpful.

12-Jul-2019

Sports Travel Insurance

Sports Travel Insurance

The website was fine but I called customer services as I had specific question. Each member of staff was incredibly helpful and well informed.

Thank you for the great feedback.

11-Jul-2019

Sports Accident Insurance

Sports Accident Insurance

They replied to my emails immediately and answered all my questions. Made it easy to purchase on someone else's behalf (who was out of the country)

Thank you for the 5* feedback. We are glad we could provide the cover your were looking for.

11-Jul-2019

Therapist Insurance

Extremely helpful. Quick efficient and excellent telephone manner. Will n

I'd definitely recommend them. They were very efficient and dealt with my enquiry straight away explaining everything with great clarity.

Thank you for the great feedback and we are glad you were happy with the service.

09-Jul-2019

Pet business insurance

It was good not to have a long form to fill in

So easy to purchase the insurance for my pet business l would rate the service 100% plus

Thank you for the great feedback. We are glad the process was quick and simple for you.

08-Jul-2019

Pet business insurance

Amazing telephone customer adviser

Amazing telephone service. Customer adviser was knowledgeable, easy to understand and did his utmost to help. He was concise and friendly.

Thank you for the 5* Feedback. We are glad we could assist you via telephone.

03-Jul-2019

Pet business insurance

Quick and efficient process.

Very easy to use. Very quick process from start to finish. Liked the fact my quote was left a few days to have tine to review before purchasing. Good to have reminder email about my quote.

Thank you for your great feedback.

01-Jul-2019

Personal Trainer Insurance

Fantastic service

It was really easy to understand and use

Thank you for the great feedback.

28-Jun-2019

Personal Trainer Insurance

Personal Trainer Insurance

Easy to renew helpful staff

Thank you for the feedback in regards to your renewal.

27-Jun-2019

Therapist Insurance

Highly recommended

Really easy to use service got my insurance in no time very cheap and covers me with all i need thank you very much.

Thank you for the 5* Review.

25-Jun-2019

Pet business insurance

Great service

Clear instructions and positive help on the phone. Efficient service

Thank you for the feedback.

25-Jun-2019

Pet business insurance

Fairly straightforward

Most probably would. Just had difficulty renewing, had to phone up. Haven't made a claim so I don't know how that would go, but you can speak to a human that speaks good English easily enough

Thank you for the feedback. Apologies for any issues faced when renewing online. We are glad we could help over the telephone.

24-Jun-2019

Pet business insurance

Great value

Easy to do, online discounts, adds all aspects of dog care without having to specify different work I do.

We are glad the pet policy was suitable for your business needs. Thank you for the feedback!

23-Jun-2019

One Off Event Insurance

Quick and Easy

I found it easy to use and straightforward, will be using again for future events.

Thank you for the feedback and we look forward to assisting you again.

23-Jun-2019

Pet business insurance

Recommended

It was pretty straight forward and all very clear, I did notice that some of choices had changed before proceeding to checkout and had to amend these but that could have been user error.

Thank you for your comments. We are glad you was able to purchase ok. We will double check our online system to ensure the quotes are working correctly.

23-Jun-2019

Personal Trainer Insurance

Fine!

Customer Service was fine but I would expect better terms for committed clients, more offers and more flexibility.

Thank you for the update. We do offer competitive policies and are always trying to reduce premiums where we can!

22-Jun-2019

Pet business insurance

Peace of mind insurance...

Website straight forward & simple to make a purchase

Thank you for the feedback. We are glad the website was able to assist you.

22-Jun-2019

Pet business insurance

Pet business insurance

Very helpful esant and great service

Thank you very much for the feedback!

21-Jun-2019

Personal Trainer Insurance

Quick and helpful

Very quick and very helpful

Many thanks for the great feedback. We are glad we could help.