Our Mission Statement

To make buying specialist insurance easy – the fairest choice for small business owners – offering industry insight and expertise and a niche range of tailored insurance products.

All Feefo feedback is gathered anonymously from genuine customers. Feedback for Protectivity has been compiled from 1643 customer reviews

Protectivity uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

Feefologo
Date
Product
Service Rating
Customer Comment
Our Reply

20-Jul-2018

Pet business insurance

Efficient and understandable

I liked that the phone was answered quickly and I spoke to a real person who I could inderstand

19-Jul-2018

Pet business insurance

Pet business insurance

Good and prompt service. Yes would recommend to others.

18-Jul-2018

Pet business insurance

Pet business insurance

Easy to understand and quick to set up great for small businesses

17-Jul-2018

Pet business insurance

Expensive but great service!

Although I think expensive for Employers liability insurance considering it’s just for a work experience lad for 1 week costing me an extra £16(m) , the service was simple, hassle free, courteous and to the point.
The online system is also simple and just what I needed in a hurry.
Staff are fantastic.

16-Jul-2018

Personal Trainer Insurance

easy process ,happy customer so far

quick and easy to sort out , good communication and fast process of sending out terms and conditions via email

Thank you for your feedback.

15-Jul-2018

Pet business insurance

Pet business insurance

Excellent, easy and fast online application with all the cover I need.

Thank you for your feedback.

15-Jul-2018

Pet business insurance

Great service

Great service and would recommend.

Thank you for your feedback.

14-Jul-2018

Pet business insurance

Very Happy 👍

I have swapped from another very well known pet insurance company and managed to get the same level of cover with Protectivity for half the premium.
I was a little unsure about changing companies but I put out a shout on a dog walkers networking site I am on asking if anybody else used Protectivity....LOTS of the other members did and every one of them were extremely pleased with things so I quickly made my mind up to swap companies.
Also, upon receiving my email with my policy details I noticed that I had made an error with my address...a quick email to protectivity and this was promptly dealt with and my details amended.
Thank you protectivity 👍

Thank you for your feedback. We are pleased you are happy with our service and great to hear we were able to save you money by switching over to Protectivity Insurance. 

13-Jul-2018

Health and Fitness Insurance

Straightforward and great value

Really straightforward online quotation process, responsive customer service and of course low cost. Massive saving on previous premium.

Thank you for your feedback.

12-Jul-2018

Pet business insurance

good value insurance

Just renewed my business insurance with protectivity, very pleased with the renewal price, and with the ease of purchase, I would and will recommend them to friends and colleagues

Thank you for your feedback.

12-Jul-2018

Personal Trainer Insurance

Personal Trainer Insurance

Great customer service. Fast and efficient way to renew my membership.

Thank you for your feedback.

12-Jul-2018

Pet business insurance

Very satisfied

The person I spoke to was professional and efficient and did everything asked of him. Would definitely recommend.

Thank you for your feedback.

09-Jul-2018

Club Insurance

Club Insurance

Very helpful,. Yes I would recommend them again

Thank you for your feedback.

08-Jul-2018

Personal Trainer Insurance

Personal Trainer Insurance

Quick and easy.
Very simple to complete online, but helpful staff always on hand of you have questions

Thank you for your feedback. 

07-Jul-2018

Pet business insurance

Very easy to apply for, has everything included you may need.

Very quick and easy, great value for money.

Thank you for your feedback. 

06-Jul-2018

Health and Fitness Insurance

Great service so far

Really good online forms, could be a little clearer, but easy to follow, fast response with the actually policy details and quick purchase interface

Thank you for your feedback.