Our Mission Statement

To make buying specialist insurance easy – the fairest choice for small business owners – offering industry insight and expertise and a niche range of tailored insurance products.

All Feefo feedback is gathered anonymously from genuine customers. Feedback for Protectivity has been compiled from 1353 customer reviews

Protectivity uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

Feefologo
Date
Product
Service Rating
Customer Comment
Our Reply

19-Feb-2018

Club Insurance

Club Insurance

Good service - good customer support

17-Feb-2018

Club Insurance

The gentleman I spoke to was very pleasant and polite

Very fast and friendly experience hope to use you next year.

17-Feb-2018

Pet business insurance

After payment made told confirmation by email. I wanted it posted !

Post certifcate out ! Tell customers there's a charge before payment BAD customer service

15-Feb-2018

Pet business insurance

Quick, easy and reasonable.

It was really quick and easy to renew my policy.

15-Feb-2018

Club Insurance

Satisfactory in every way

Friendly and efficient service.

15-Feb-2018

Club Insurance

Club Insurance

they sent the renewal promptly and dealt with my queries. I would recommend them

14-Feb-2018

Personal Trainer Insurance

Personal Trainer Insurance

Excellent, straightforward transaction following reminder for renewal. I would recommend this company though thankfully I have not had to use them for a claim.

14-Feb-2018

Personal Trainer Insurance

Helpful and Polite

Always so helpful and polite, called to make sure everything was ok with a reminder I needed to renew.

14-Feb-2018

Club Insurance

Satisfied customer

Notified me of renewal in good time. Only slightly raised premium from last year in line with inflation.

14-Feb-2018

Pet business insurance

First class company!

Fantastic service, great reminder for renewal, great range of service options and great value for money!

Thank you for your feedback and choosing to renew your policy with us again. 

13-Feb-2018

Club Insurance

INDIAN MUSIC

very good

Thank you for your feedback. 

12-Feb-2018

Personal Trainer Insurance

Fab Service

Really helpful and informative when asking them questions on which cover I needed and a fabulous efficient turn around of documentation, would deffo recommend them

Thank you for your feedback. We are pleased you were happy with our service. 

11-Feb-2018

Club Insurance

Club Insurance

They are always prompt with reminders and give competitive quotes

Thank you for your feedback.