Our Mission Statement

To make buying specialist insurance easy – the fairest choice for small business owners – offering industry insight and expertise and a niche range of tailored insurance products.

All Feefo feedback is gathered anonymously from genuine customers. Feedback for Protectivity has been compiled from 1602 customer reviews

Protectivity uses Feefo – the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.

Feefologo
Date
Product
Service Rating
Customer Comment
Our Reply

19-Jun-2018

Personal Trainer Insurance

Competitive prices

My call was answered quickly and My needs were fully understood. Very competitive prices. I would recommend spelling out your email address though as mine was misspelled and I had to call to get them to change it so i could receive my documents. I would recommend them.

16-Jun-2018

Personal Trainer Insurance

No issues.

I called, the guy who answered was polite, and informative. No complaints. The website is easy to navigate.

Thank you for your feedback. We are pleased our team were able to help you find the right cover. 

15-Jun-2018

Pet business insurance

Great price

It was so quick and easy to do. No long and complicated questionnaire. Just really simple. And a really good price.

Thank you for your feedback. 

15-Jun-2018

Pet business insurance

brilliant service

Very polite customer service,helpful,explained,very good service.Great value products.

Thank you for your feedback. 

15-Jun-2018

Pet business insurance

Quick and easy

Quick and easy and reasonably priced

Thank you for your feedback.

14-Jun-2018

Personal Trainer Insurance

Personal Trainer Insurance

Professional, polite, prompt, specific.

Thank you for your feedback.

14-Jun-2018

Club Insurance

Club Insurance

Excellent customer service and on the ball

Thank you for your feedback.

13-Jun-2018

Club Insurance

Good service. Human touch

Good product at good value. Needed a little consideration as to the actual extent of the cover but seems to fit the bill.

Thank you for your feedback. 

09-Jun-2018

Personal Trainer Insurance

Applied and set up dd with ease

Great smooth service. Simple checklists!

Thank you for your feedback. 

09-Jun-2018

Personal Trainer Insurance

very easy to deal with

it was easy to get my insurance over the phone ,clear and no problems as yet with the company

Thank you for your feedback. 

08-Jun-2018

Personal Trainer Insurance

Quick and easy

Easy, straight forward and simple service thanks

Thank you for your feedback. 

07-Jun-2018

Personal Trainer Insurance

Personal Trainer Insurance

Frankly speaking we haven't had much to do with you yet.

Thank you for your feedback. 

07-Jun-2018

Pet business insurance

Good service so far...

I have only ever dealt with Protectively online and a couple of phone calls, the emails received are generally good and of interest. I rang at renewal as my premium had increased, I haven't claimed. But there was nothing that could be done to reduce it, other than increasing the excess. For this reason I have marked one star down, as. It's insurances I deal with are more flexible with this. Thankfully,I've never had to claim and hope I never do!

Thank you for your feedback. 

07-Jun-2018

Personal Trainer Insurance

quick and straightforward insurance

Service was clear and concise.

Thank you for your feedback. 

06-Jun-2018

Pet business insurance

Pet business insurance

Straight forward and no messing around, got exactly what I wanted and readonable cost.

Thank you for your feedback. 

05-Jun-2018

Pet business insurance

Great Insurance for my business and provided relevant info as required

Very thorough and provided all information I asked for promptly

Thank you for your feedback. 

03-Jun-2018

Club Insurance

Club Insurance

the process was made simple with the operator giving the best advice

Thank you for your feedback, and we are pleased our adviser Oliver was able to help.