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Steffi joined the business in July 2017 as Business Support Executive. Steffi completed her degree in Sports and ...
Steffi joined the business in July 2017 as Business Support Executive. Steffi completed her degree in Sports and Coaching Studies from Oxford Brookes University and was seeking a role where she could utilise her sports education background. At the time, Sports Cover Direct was the more dominant company brand and the role of Business Support was the perfect graduate job to step into.
The first 4 years involved Steffi learning the insurance products and helping navigate the company’s internal policies and procedures. With the growth of the business and keenness for a leadership role, in late 2021 Steffi took on the role of Sales Operations Manager. Steffi now manages a team of Insurance Sales Executives, focusing on the smooth running of the department and improving sales performance.
Whether you call it “salon ethics”, “rules of engagement” or “workplace etiquette”, there are certain codes of conduct which hairdressers need to respect and follow. Our 7 rules will take you on the fast track of success by having the right attitude, appropriate behaviour, and personal commitment.
The 7 rules of salon ethics are not only about bringing customers back, but also about sending them away happy enough to refer you to their friends. Here they are:
About us
Protectivity is a specialist in niche commercial, leisure and lifestyle insurance. We cover thousands of individuals and small to medium size businesses across the UK, including hairdressers insurance and barbers insurance. We offer a range of tailored insurance products to protect our customers against unforeseen events.
1. Be on time
If you have a policy about clients who are late then it is important that you are punctual. If you are a mobile hairdresser, you will probably be travelling to your clients, so ensure you allow enough time between clients and take into account things like traffic. Likewise, if you work in a salon ensure you are ready for the client when they arrive.
Sometimes things can be out of your control but be considerate and respectful of your customers’ time. Even if you are occasionally late, try not to make it a regular thing.
2. Keep your cell phone quiet and out of sight
It can come across as unprofessional to have someone who keeps checking their phone or answering private calls while performing a service. It’s best to leave your phone out of sight and on silent when you are with clients. If it is essential that your phone is on, let your friends/family know you are with a client and only to contact you if there is an emergency.
3. Get a clear understanding of what your client wants
Nothing is worse than your client leaving the salon feeling unsatisfied or disappointed with their hair. Make sure you know exactly what they want and reconfirm before you start. You could even show examples of what the client has asked for, to ensure you are on the right track. For example, if your client requests shorter hair, that might mean a trim, but to you it could indicate a complete style change.
4. Be prepared before your client arrives
Ask your clients exactly what they want before they arrive, so you know that you have all the right equipment/products to do the job. Then have all your tools ready to use, and sanitised before you reach a client’s house or the client arrives at the salon. Be prepared to offer your full attention to the client in your chair.
5. Remain courteous and professional when talking with your client
Avoid talking about volatile topics, including religion or politics. Watch your language, too, so that you don’t offend anyone. If possible, focus on the client’s interests and hobbies. Once you develop longstanding relationships with your customers you will begin to know what they enjoy talking about.
6. Be neat & dress professional
If you are working in a salon, you probably have a dress code to follow. At the same time, mobile hairdressers normally don’t adhere to such rules, however it is important to dress up appropriately around your clients. We are probably stating the obvious, but also make sure you are clean, neat and well-manicured.
Make sure your breath is clean and fresh, avoid excessive perfume and don’t forget to use your deodorant. You and your client will be in close quarters long enough to notice.
7. Be efficient
Regardless of whether you are a freelance, mobile or salon-based hairdresser, your efficiency is important not only for your personal growth, but also for the company you are working for. If you are wasting time, products or resources you will be ignoring another essential rule. Salon owners and clients can easily spot it, which doesn’t leave a good impression.
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*Disclaimer – This blog has been created as general information and should not be taken as advice. Make sure you have the correct level of insurance for your requirements and always review policy documentation. Information is factually accurate at the time of publishing but may have become out of date.
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My main focus is managing the blog and product content for the Protectivity website ensuring everything aligns with the brand’s voice and strategy.
For the small businesses we support, insurance and financial protection can sometimes seem complicated, especially when getting started. That’s why our content is designed to be clear and practical—providing helpful guidance and ensuring our customers not only find the specialist cover they require but are confident it will do the job they need.
