FAQ Category: Rent Guarantee

Policies are specific to the insured property. If you wish to transfer the policy to a different property, you will need to contact us to discuss possible amendments or adjustments to your coverage.

No, the policy will not cover rent arrears accrued before the policy start date. Claims are only eligible for unpaid rent that occurs after the policy becomes active.

Yes, the tenant must have a valid tenancy agreement in place. Typically, this means the tenancy agreement must meet standard legal requirements, but there is no specific minimum length unless stated in the policy documentation.

If your tenant abandons the property without notice and leaves unpaid rent, the policy can cover your lost income for up to 24 months and support legal proceedings to regain possession of the property if needed.

Yes, rent increases during the policy period are covered, provided they are agreed upon in writing and reflected in the tenancy agreement.

Yes, you can take out a policy mid-tenancy. However, any prior claims or issues that occurred before the policy start date, including unpaid rent or served eviction notices, will not be covered.

If your tenant only pays part of the rent, the policy can cover the unpaid portion, provided it exceeds the greater of £500- or one-month’s rent. You may also be eligible to pursue legal action for the outstanding amount under the Rent Recovery section of your policy.

Yes, our Rent Guarantee Insurance covers properties being rented out as shared houses, student lets, or Houses in Multiple Occupation (HMOs). However, all tenants must have a valid tenancy agreement in place.

To make a claim, you will typically need:

• A copy of the signed tenancy agreement.
• Evidence of unpaid rent (e.g., bank statements or payment records).
• A valid eviction notice if applicable.
• An inventory report if the claim involves property damage.
• Any other relevant documentation requested by our claims team.

Yes, you should inform us of any significant changes in your tenant’s circumstances, such as job loss or changes to the tenancy agreement, as these could affect your policy coverage.