FAQ Category: Sports Travel

We only cover persons who have been resident of the United Kingdom, Channel Islands or Isle of Man or at an official BFPO (i.e. British Armed Forces base) (in which case Country of Residence is substituted for United Kingdom) for at least the last 6 months.

Yes, we offer a 5% discount for parties of 5 or more and a 10% discount for parties of 10 or more.

For Climbing (sea cliffs / ice climbing), Mountain climbing (with ropes and/or guides), you will be limited to 4000m when outside of Europe (zones 2 and 3).Please note that if you are likely to come across ice whilst you are climbing, you will need to select mountain climbing incl. ropes/guides. This will cover you for crevassed approaches and descents to mountain summits and ice climbing involving ice axes, crampons, ropes and the use of bolts.

Call or email us with your details and we would be happy to have a look into it for you. As we already cover over 500 sports, we might just be able to add another one.

It will depend upon what the condition is and the treatment being received, and it may be affected by the sport that you are planning to do. You would need to provide details which would be submitted to our underwriters, who would then agree the terms under which they would approve the condition. For some more common conditions we can tell you instantly whether or not you would be covered. Otherwise, you can expect to hear within 24 hours (during the working week).

No. The only difference it will make is whether or not we will include cover for any claims relating to that condition. Sometimes the answer is no, and sometimes we will apply a higher excess to any claims that were connected to that condition.

You should advise us of any new medical condition or injury sustained during the course of an annual policy otherwise cover for it will automatically be excluded.

At the first opportunity, you (or someone on your behalf) should call our International Medical Group number 01494 412402. They will be able to help and advise you, and where possible deal direct with the hospital / clinic. If you need alternative flights / transport to get you home, they can help to arrange this. If the treatment is not an emergency, you should always check first to ensure that it will be covered. If you are in Europe, show your EHIC card whenever requested, and then you will not be charged the excess on your policy.

Our policies will cover anyone up to the age of 74 at the time of purchase. We can cover people for this policy age 75 – 84 they just have to call and purchase over the phone having medicals agreed before the quote is sold. There is no cover for anyone 85 years of age and above.

Yes, so long as it is a “trip” which we would define as a minimum of two nights away in pre-booked accommodation.