FAQ Category: Pet Sitting Insurance

Care, Custody & Control provides cover up to £100,000 (with a £25,000 limit per animal) if a pet in your care is accidentally injured, becomes ill, is lost, or dies. Non-negligent cover also applies where no fault is found.

You are covered. Key Cover provides up to £10,000 for replacement locks, keys, intruder alarm re-setting, and associated call-out costs.

Yes. Pet Taxi & Transportation is included within the policy, provided the service is part of your insured activities. You should also ensure your motor insurance allows for business use. This only covers the animal; we do not cover the vehicle they are being transported in.

Yes, but only if you add Employers’ Liability (up to £10 million). Without this, helpers or employees are not covered unless they are close family members, who are included under the Close Family Extension.

Yes. Public Liability (up to £10 million) applies when you are working in a client’s home, covering third-party injury or property damage.

Yes. This falls under Public Liability cover, which includes accidental property damage at a client’s premises.

Yes. Administering routine medication and providing basic first aid is included as part of your professional pet sitting duties, provided you follow the owner’s instructions.

It is not a strict requirement of cover, but keeping written records, care logs, or signed agreements is strongly recommended. Good record-keeping can help support your defence if a claim arises.

We cannot cover if an animal was to damage your own property, we can cover if they damage a third party or their property.

At Protectivity, we cover most domestic animals as standard as part of our pet sitting insurance cover including dogs, cats, rabbits, guinea pigs, reptiles, fish and more. If you’re unsure as to what cover you need, give us a call today on 01494 887909