FAQ Category: Rent Guarantee

Yes, there may be a waiting period specified in the policy. This is typically required to ensure claims are made after the policy start date and not for prior incidents. Please refer to your specific policy documentation for details.

Yes, you can make multiple claims on the same policy, provided the claims meet the terms and conditions. For example, unpaid rent must exceed the minimum thresholds, and legal expenses must relate to tenant issues covered under the policy.

If your tenant loses their job and is unable to pay rent, your Rent Guarantee Insurance can cover unpaid rent for up to 24 months, provided the rent in dispute exceeds the greater of £500- or one-month’s rent. Additionally, you’ll have access to legal support to address any issues that arise.

Tenancy Check Requirements

Any claim where prior to the commencement of any tenancy agreement relating to an Insured Property an Insured Person has failed to comply with all the requirements of the Tenancy Check Requirements.

First 90 days

The 90-day buffer period will only apply if the landlord does not have access to credit checks done before the tenant moved in, or they didn’t do fresh checks before renewal. This means that the 90-day deferment period will only apply to landlords who haven’t got any reference checks. The 90-day deferment period does not apply to renewal with continuous cover, if tenant has been in the property for 3 years.

Prior Claims

Any claim or incident which may lead to a claim and which the Insured Person knew about or ought reasonably to have known about before the start of this Policy.

Prior Costs and Expenses

Any costs incurred before a claim is made and any Costs and Expenses, which We do not authorise.

Dishonesty, Deliberate Acts, Violence, Criminal Acts and Fraud

Any claim

1. a) Involving actual or alleged dishonesty, violence or any deliberate or criminal act or omission by the Insured Person.
2. b) Or statement, which is overstated, false or fraudulent.

We will have the right to refuse to pay a claim or to void this insurance from the date of the act.

Bankruptcy, Liquidation or Receivership

Any claim where the Insured Person is bankrupt, in liquidation, has arranged with their creditors, has entered into a Deed of Arrangement or where part or all of the Insured Person’s affairs or property is in the care or control of a receiver or an administrator.

For a full list of exclusions, please – please refer to our policy wording document when getting a quote.

No, we can only cover the legal costs associated with evicting the tenant. Once you have received vacant possession of the property, cover will cease.

We can cover you for tenants who derive their income from Universal Credit and/or Disability Living Allowance only, as long as their total annual income is over 30 times the monthly rent. If they cannot then you will need to get them to provide a Guarantor whose annual gross income is over 50 times the monthly rent.

Yes, Houses in Multiple Occupation (HMO’s) are covered as part of out landlord rent protection insurance policy.

No, rent guarantee insurance is not the same as Landlord’s insurance, although they are both types of insurance products designed for property owners who rent out their properties.

Landlord insurance is a broader policy that typically covers: Buildings insurance (damage to the property structure), Contents insurance (for furnishings you provide), Property owners liability (in case someone is injured on your property) and Loss of rent due to property damage.

Please refer to our policy wording document (available when you get a quote) to ensure that you’re getting the correct cover for your needs.

Yes, the insurer will pay the costs and expenses in relation to the pursuit of legal proceedings in respect of obtaining vacant possession of your property at the expiry of a valid notice to quit being served.

We will pay for your legal costs, providing the reason for taking legal action against your tenant falls within the terms and scope of cover in our policy.